LIVE LINK

A NEW CUSTOMER COMMUNICATION SYSTEM

Black Digital Media Limited is promoting and marketing a new customer interaction and communication tool - a comprehensive solution for publishers, advertisers, and agencies seeking to enable presence-aware ads and listings. The turnkey, software-as-a-service approach makes it possible to immediately reap benefits.

There are several subsystems to choose from depending on your needs. The first we are showing here now is called "Direct merchant".

HOW DOES THE DIRECT MERCHANT WORK?

• VISUAL PRESENCE INDICATORS.
  System-enabled ads and listings provide a strong visual indicator to site visitors when an advertiser representative is available. Empiric evidence confirms that these indicators stimulate incremental response to online ads. Note: "live" presence indicator can be found throughout this site. Below is a sample of a visual presence indicator graphic. If a representative(-s) is available online this icon will be present on the website automatically. You can click on it to initiate a conversation. It can be text-based, or even be transferred into live AUDIO/VIDEO communication -
  
  Go to our "CONTACT" page and check this out. If you see the above button you may contact one of our team members directly and live over the internet.
• INTERVENTION DROP-IN
  Similar to the "Presence indicator", but the intervention drop-in appears a few seconds after the page load of an enabled page and/or a specific click action (e.g. after a visitor clicks "submit" from a contact-us form).   

       
WHAT ARE THE BENEFITS?      

• Integrated into Instant Messaging session (no need to run MSN, Yahoo or Skype messengers on both ends of conversation).
• Two-way, PC-to-PC live audio between site visitor and sales representative 
• One-way, sales representative to site visitor live video feed (requires webcam) 
• Full call-detail capture 
• Enabled via Flash plug-in commonly found on 95+% of browsers worldwide. 
• No other special software or proprietary "soft phones" required.
• Multi-agent enabled (the call will ring for all agents until one will pick it up).